Customer Service

Soup to Nuts - My winning sales process

Soup to Nuts - My winning sales process

       So how do you win a deal from the beginning to the end in business to business sales? This question is constantly being asked but for whatever reason I don’t see anyone really getting into the meat of the deal. That is, the thought process in deciding which prospect to introduce themselves to and which medium to do it. Either via email, phone call, LinkedIn message or any other form of communication. Nor do I see how the initial meeting goes and how they felt through it. How they engaged colleagues, vendors and how they managed that process.

3 reasons to change out that onsite phone system!

3 reasons to change out that onsite phone system!

        I’ve gone down the rabbit hole of Unified Communication as a Service for the enterprise since studying up and seeing how the solution can really make an impact on my customers business. Over the past few weeks I’ve spoken to number of new prospective clients about their phone systems and I’ve spotted 3 patterns that have really stuck out with me. Funny how we humans spot patterns and follow our own daily. I’ll get into what I’ve seen, what my clients are wanting and how we’re addressing the challenges.

How to go "internet only" with your cable provider

How to go "internet only" with your cable provider

   Today was the big day because I finally took the leap of faith in downgrading my cable service to internet only. The decision came from years of debating and thinking about it, did I have a good deal? Do I want to give up all the sports packages? What about all the movie channels? Great questions and I justified it by thinking I’ve always had cable, why stop now? So I called in and my experience was this.